Country: Kenya
Closing date: 25 Nov 2019
Job Title: Global IT Operations Manager
Responsibilities:
* Deliver the agreed level of Information Technology service to users in all VSO offices, including desktop, laptops, email, telephony, internet access and VSO applications. Implement solutions to measure and monitor the service in all offices.
* Build strong business partnering relationships with regional management teams, to ensure the service provided continues to meet local operational needs
* Establish and maintain the infrastructure to host VSO applications in line with VSO security and availability requirements
* Effectively manage the IT Infrastructure team and Regional IT Officers globally, to provide a consistent service to all users.
* Oversee incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches as necessary.
* Act as a subject matter expert on data security for projects looking to implement new tools, products or processes.
* Act as supplier manager for key IT service providers of hardware and software. Procure and manage a portfolio of suppliers to deliver IT services to VSO. Ensure best value by regular benchmarking and market review.
* Maintain awareness of technology and services that might improve the Information Technology service received by VSO and communicate to both Information Technology department and stakeholders across VSO.
* Fully accountable for Information Technology security, infrastructure resilience, business continuity and disaster recovery in all programme offices and hubs.
* Advise Head of International Information Technology on approaches and technologies that will best meet the needs of VSO.
* Part of the IIT Senior Management Team, providing cover for the Head of International IT in their absence.
* Carry out other duties and take on responsibilities in line with business need.
Knowledge/qualifications:
* Deep knowledge of managing a Microsoft estate and supporting systems including Active Directory, Azure, antivirus and backup solutions.
* Knowledge of Wide Area Networking (WAN) technologies and monitoring and management tools.
* Knowledge of Information Technology security issues and approaches to manage Information Technology security.
* Knowledge of data protection operations and legislation (GDPR)
Experience:
* Experience of managing a global IT network and team
* Experience with and enthusiasm for coaching, mentoring and on the job training
* Demonstrable experience in successfully supporting Microsoft Office projects involving significant scale and business change
Skills/Abilities:
* Able to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
* Excellent leadership, communication and negotiating skills.
* Ability to effectively plan and manage own workload and that of a team.
* Able to create a highly collaborative work environment consisting of both technical and subject matter experts.
* Strong problem-solving, critical thinking, and analytical skills, including substantial hands-on experience in complex analysis and system design.
* Excellent oral and written communication skills (in English) required
* Strong Project management skills
* Willing to travel
* Able to work effectively in a culturally diverse environment
Technical requirements:
* Advanced technical knowledge and understanding of: Window OS, Windows Server, O365, Azure, SQL, AD, DHCP, DNS, VPN, Networking, Firewalls, Routers, VMware, Enterprise AV, SharePoint, Cyber Security, Encryption, Cisco Meraki, and Database administration
* Experience of network design, including layer 2 and layer 3 networking.
* Experience of supporting SQL server data bases on Azure.
* Proficiency with PowerShell
How to apply:
Application URL:http://www.aplitrak.com/?adid=ZW56aW9rYS44OTYyMy4zODMwQHZzby5hcGxpdHJhay5jb20